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"'How?' is not just a question. HOW is the answer.
HOW. We'll see that word a lot in this manifesto. Simply stated, HOW is the belief that in our more interconnected and interdependent world, we rise and fall together. The way to forge a better, more sustainable path of growth and progress lies in the realm of human behavior—HOW we do what we do. The days of "It's not personal; it's just business" are over. We truly have entered the Era of Behavior.
Leaders have become successful at measuring "how much" by out-selling and out-spending. But instead of asking "how much", we should be examining HOW. How we behave, lead, consume, build trust in our relationships, and relate to others has always mattered but in an age when everything can be tweeted and blogged about and where there is no such thing as private behavior, HOW matters more than ever and in ways it never has before."
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"Our job market is in a perpetual state of turmoil these days. Every month, we hold our breaths waiting for some positive sign in the unemployment numbers, and every month it seems we are disappointed.
The gains that have been made since the official end of the recession in 2009 have been minimal, and the changes we see in jobless rates each month are nominal at best. This economic twilight zone puts everything is on hold—our careers, our dreams for our family, our most basic happiness. We bite our nails and turn to one another asking "How long can this go on? When will things go back to normal?"
But in our modern age, this age of Vocational Darwinism, the only people we can truly expect the answers to come from is ourselves.
And the only way to answer those questions and take life off hold is to adapt."
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"In education the starting point is what you don't know.
Before you can begin your research or frame your experiments you'd better make sure that you are asking the right questions about what you don't know. Trying to understand the universe through science can only come from a place of not knowing.
Innovation and creativity can only exist with the wonder of not knowing. I wonder what will happen if I mix this thing here with this thing over here. I don't know but would love to find out. Curiosity is born from not knowing.
Not knowing therefore can help us change and grow."
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"Micro-innovation is the Holy Grail of modern management. Micro-innovation (incremental improvement) that is driven by employees is the secret to transforming the customer experience, accelerating revenue growth, and reducing costs.
Yet, the level of employee engagement required for micro-innovation remains one of the most elusive outcomes in modern organizational life. Research shows in aggregate that employee engagement continues a 25-year decline.
In our real-time economy, the most powerful value proposition is the ability to say "yes" to customer's unique needs, and to say it now. Only the people who work on the frontline of a business can take meaningful action in real time. Because of that, the full engagement of people is simply a competitive necessity."
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"In our daily existence, we are constantly on a trip, going from one place to another. It is true whether we are faced with a situation threatening our survival, simply following our daily routine, or met with an unprecedented opportunity to thrive. Our journey is a needed activity that we too often view as a burden, as obligatory and forced. We thus make our journey a monotonous routine, depriving ourselves of memorable experiences and the enjoyment that we really deserve. A large majority of us do not understand that our perceptual view of our journey has a powerful influence on the enjoyment (or lack of it) and the feeling of accomplishment (or lack of it) we could receive from it."
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