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"Having been in the sales training business for more than 30 years, we have seen all manner of sellers; strong performers, average sellers, and those who just don't make the grade. But behind all of this has always been the debate as to whether sales is an art or a science, almost to suggest that for some, sellers are born and not made.
The intent of this manifesto is to apply unconventional thinking to the question of art or science, not only resolving the issue, but also putting forth the significance of the answer from both a seller and supplier company perspective"
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"Just about everyone you come across today is going through some kind of struggle in their lives. Most people bear such a heavy burden, quietly and alone, so focused on making sure it looks like they have everything under control that they forget they don't have to have it all under control, and they certainly don't have to walk their road alone. That there is hope and help, if they would only look for it.
You're probably going through a struggle right now, even as you read this."
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"Done right, a good change process focuses on reducing complexity, which will automatically bring about greater efficiency and profitability and lead to lasting improvements.
Too often companies look at reducing expenses without even thinking about reducing complexity. These types of programs to increase profitability may be successful in the short term, but unless you look at how things get done, change won't be sustainable."
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"If the economic crisis has taught us anything, it's that putting our faith in the market alone will not work. New institutions are needed to harness powerful new economic forces, to address worsening class divides, and to make society and the economy work for all of us. We desperately need to institute and ratify a new social compact, entailing everything from investment in our human capital, the only real capital we have, to a new approach to education and learning. We need to recommit our economy to innovation, our society to openness and diversity, and we need to knit a new safety net for the truly disadvantaged. We need a complete break with the old Fordist order. It's time to forge a new society that reflects the demands, challenges, and opportunities of the Creative Age."
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"Every organization needs a Culturematic laboratory... It gives the senior manager a "landing party" with which to search for navigable spaces, habitable worlds, futures we want as opposed to ones that will be otherwise forced upon us. Managers can wait for the future to "happen" to them. Or they can use Culturematics and choose. Culturematic labs are a new management tool."
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