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The right metrics are a powerful tool in proving the value of your CX efforts and why building and strengthening customer relationships matter to the bottom line.
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In your quest toward productivity, for yourself or your company, don’t neglect the most important resources, which are neither time nor money, but body and mind.
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By strategically uniting community assets—what is strong in a community—around a common agenda, leaders create the conditions for a breakthrough that heals the brokenness in their communities.
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Building nonsexist, antiracist technology requires a different mindset and requires wrestling with complex social issues while also solving thorny technical challenges.
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Every problem is immediate and personal to somebody. The tips we women share in order to help one another with our immediate, personal problems are, I believe, every bit as worthwhile as the marches and rallies, petitions and phone banks.
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