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You will be remembered more for what you do in a crisis than what you do in calm. Effective leaders identify how they want to be remembered after the crisis ends. They take action to achieve their desired impact. We will all leave a legacy as a leader. The question is whether that legacy will be by design or default.
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We can’t see our own biases when we’re surrounded by them. When we demonstrate empathy toward others, we’re suspending our own beliefs, agendas, and interests in an effort to understand those of others. We make space for real breakthroughs to occur.
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The traditional tools and techniques that are effective in preventing implicit gender bias from having a discriminatory impact on women’s career advancement are of little use in combatting explicit gender bias. There must be far more active, vigorous, and open condemnation of each and every public misogynistic attack on women.
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True leaders know that managing a company requires far more than just issuing instructions or setting targets. Leaders must move in many circles, think in many styles, and run their businesses through a global lens.
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At the heart of human connection that makes all this possible is a concept that is deeply rooted in Asian culture, but universal to all: the concept of face.
"Don’t fall into the trap of thinking there’s an infinite supply of new customers out there for the taking if only your marketing and sales departments would do their jobs, seeking out and converting more leads. Tell yourself instead that not only are customers a limited commodity, there’s no such thing as 'customers' in the plural. Rather, there’s just one customer: the one who’s being served right now."
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