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I invite you to imagine you and I are meeting for a dinner appointment. It’s a warm evening and we are seated at an outdoor rooftop restaurant overlooking a bright, big city. As the sun sinks into a soft orange...
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“For decades, brands have wondered how to best connect with their customers and provide amazing experiences. All along, the answer has been right in front of us.”
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"The Age of Software and Data is here. Fast beats slow. And fast and big will win almost every time."
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"Aesthetics is not a frivolous extra that only luxury, design-oriented or trend-driven businesses need—it’s an imperative for all businesses to survive and thrive."
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"Holding up the mirror and having the humility to embrace learning are keys to getting the insides right."
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