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"The relentless digital disruption of one industry after another has left leaders looking for a new path to the future. In a world of light-speed technological advances and overnight disruption from all directions, the large-scale business 'transformations' of old no longer suffice, if they ever did."
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"You build customer loyalty when the people in your organization show empathy for customers, take responsibility for helping them reach their real goals, and treat them generously. Earning loyalty is much more than teaching good service techniques or giving everyone a copy of Customer Service for Dummies and ordering the team to smile and say, 'Have a nice day.'"
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"Spirituality is not a religion; it is guided by practices, not beliefs. It shows through in the decisions you make and the actions you take. Successful leaders embrace spirituality, as well as structure and logic, to move the team and
vision forward."
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"When we get to the end of our life, we won't regret the things we did, we'll regret the things we didn't do. That's the purpose of this manifesto: to share best-practices on how to stop procrastinating on the little things, the big things, and the important things so we can prevent regrets. Here we go."
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"Isn't it funny that one of the most important words to say is also one of the hardest? One simple word: no. Yet, to say it brings up a flood of feelings—guilt, defensiveness, a fear of offending. … Yet, the ability to say 'no,' to set boundaries and build a structure that works for us, is one of the most important tools we can add to our arsenals to successfully create our best lives."
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