Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business

The President's Club Mindset: Inside the Winning Strategies of Tech's Most Successful Salespeople

Converted: The Data-Driven Way to Win Customers' Hearts

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans

The Experience Mindset: Changing the Way You Think about Growth

The Jolt Effect: How High Performers Overcome Customer Indecision

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life

Five Platinum Service Principles for Creating Customers for Life

Raise the Bar: An Action-Based Method for Maximum Customer Reactions

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Inspired: How to Create Tech Products Customers Love

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Personalized: Customer Strategy in the Age of AI

The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer

All about Them: Grow Your Business by Focusing on Others

People Love You: The Real Secret to Delivering Legendary Customer Experiences

Inside the Mind of the Shopper: The Science of Retailing

Your Customer Rules!: Delivering the Me2b Experiences That Today's Customers Demand

What's Your Purple Goldfish?: How to Win Customers and Influence Word of Mouth

Managing Challenging Clients: Building Effective Relationships with Difficult Customers

Fanocracy: Turning Fans Into Customers and Customers Into Fans (Revised) (Revised)

Why Customers Leave (and How to Win Them Back): (24 Reasons People Are Leaving You for Competitors, and How to Win Them Back*)

Msp to MVP: Building Unbreakable Partnerships in the Customer Success Era

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Customer Relations Books

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Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

Robert Spector and Breanne O Reeves

Paperback — Wiley

$25.00

Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business

Neen James

Hardcover — Page Two Books, Inc

$29.95

Sold Out

The President's Club Mindset: Inside the Winning Strategies of Tech's Most Successful Salespeople

Bob Kocis

Paperback — Advantage Media Group

$19.99

Converted: The Data-Driven Way to Win Customers' Hearts

Neil Hoyne

Hardcover — Portfolio

$27.00

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans

Jon Picoult

Hardcover — McGraw-Hill Companies

$32.00

The Experience Mindset: Changing the Way You Think about Growth

Tiffani Bova

Hardcover — Portfolio

$30.00

The Jolt Effect: How High Performers Overcome Customer Indecision

Matthew Dixon and Ted McKenna

Hardcover — Portfolio

$31.00

All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

Joseph A Michelli

Hardcover — Matt Holt Books

$30.00

The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life

Julie Thomas

Hardcover — Wiley

$28.00

Five Platinum Service Principles for Creating Customers for Life

Simon T Bailey

Paperback — Simon T Bailey International, Inc

$20.00

Sold Out

Raise the Bar: An Action-Based Method for Maximum Customer Reactions

Jon Taffer

Paperback — Amazon Publishing

$15.95

The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results

Brent Adamson, Matthew Dixon, and Pat Spenner

Hardcover — Portfolio

$31.00

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Doug Lipp

Hardcover — McGraw-Hill Companies

$32.00

501 Ways to Roll Out the Red Carpet for Your Customers: Easy-To-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

Donna Cutting

Paperback — Career Press

$18.95

Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World

Mark Miller and Lucas Conley

Paperback — McGraw-Hill Companies

$37.00

Inspired: How to Create Tech Products Customers Love

Marty Cagan

Hardcover — Wiley

$32.00

Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise

Horst Schulze

Hardcover — Zondervan

$29.99

Personalized: Customer Strategy in the Age of AI

Mark Abraham and David C Edelman

Hardcover — Harvard Business Review Press

$32.00

The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer

Blake Morgan

Hardcover — HarperCollins Leadership

$29.99

The Brand Gpa: Making the Grade with Your Customers

Josh Grau

Hardcover — Fast Company Press

$25.95

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