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"We need more than simple awareness to break our generations-old, fossil-fuel-induced stupor. We have known what we should do, but we clearly have not done it. And the situation has deteriorated because of our lack of action. After more than three decades spent working in the environmental movement, I am convinced that economic self-interest—whether it is achieved by saving, earning, or a combination of the two—is the most powerful, if not the only, force capable of bringing about the future we need in time to make a difference...."
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"Humanize each customer interaction, in order to turn your product or service into much more than a commodity. In your customer's mind, commodities are interchangeable and replaceable. (A dangerous state of affairs for your business.) Humanized relationships are not."
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"We've all encountered bad solutions that come from bad problem-solving; heck, we've even encountered good solutions that were somehow generated from bad problem-solving.....All you need to become a proficient problem-solver is a basic understanding of the concept behind the Where's Waldo books: unbeknownst to most, these books encapsulate all the wisdom necessary for sound problem-solving."
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"Ideaicide is deadly. People come up with lots of new ideas everyday, but nothing happens....The problem is not usually the ideas themselves....Corporate forces act to eliminate risk and make an idea conform to the company's existing business model, not to the needs of the marketplace. The edginess of the idea is gone, replaced by cold, calculated efficiency and predictability. We will show you how to bring your ideas to life."
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"Somewhere between Ancient Athens and today's Aeron, we've lost the plot and come to believe that all of Reason and Innovation resides inside our skulls. Organizational leaders require more than coaching "from the neck up" to compete in today's information age. We need to develop our physical, cognitive and relational capacities and expand our bandwidth."
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