"Humanize each customer interaction, in order to turn your product or service into much more than a commodity. In your customer's mind, commodities are interchangeable and replaceable. (A dangerous state of affairs for your business.) Humanized relationships are not."

"Ideaicide is deadly. People come up with lots of new ideas everyday, but nothing happens....The problem is not usually the ideas themselves....Corporate forces act to eliminate risk and make an idea conform to the company's existing business model, not to the needs of the marketplace. The edginess of the idea is gone, replaced by cold, calculated efficiency and predictability. We will show you how to bring your ideas to life."

Meetings, presentations, and e-mail are a part of many people's work day. Used effectively, each can help keep teams aligned, impart important information, and move projects forward. We now are bombarded with information from the web, blogs, wikis, intranets, search engines, and other digital sources in addition to paper. We're challenged to develop and maintain a system for collecting, processing, and acting on all of this information. And the classic techniques we've relied on in the past have either ceased to be effective or have simply broken. In this essay, originally written for The More Space Project, the late Marc Orchant shared some proven techniques for fixing what's been broken.