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"Those of us who have taken on business as our life's work must now elevate our thinking. We must dare to be different. Let's stop fixating on which pic to post on which channel. Instead, dedicate yourself and your company to the endeavor of becoming an agent and facilitator of the transformations that people want to make in their lives."
"What I discovered in my research is that there are seven steps to achieving constant creation, and living an authentically innovative life. Some of them might seem at odds, but in combination, they create the alchemy for success."
"The Expectation Gap is the most significant source of employee performance problems organizations face today. Many employees simply don’t know what’s expected of them. And, by the way, managers: Remember that just because you think expectations are clear doesn’t necessarily mean that they are clear to employees, or that expectations are aligned."
"The hottest part of the flame is at the bottom, not the top. The top gets all the attention, but the bottom is where the real energy is. You want to be able to harness and use the energy of the people nearer the bottom for positive change. Don't snuff it out before it gets going."
"While consistency or emotional engagement will be sufficient for some situations, to create true customer relevance, companies must raise their aim when designing their experience. Customer experience has a new higher bar: purpose."
