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"Your organization's ability to achieve sustained superior performance depends on the nature of the relationships inside it: how well people work together, how respectfully they treat one another, how carefully they listen to customers and suppliers, and how leaders model the type of behavior that attracts, retains and develops the best talent."
"In this age of complexity, chaos, and constantly changing teams, the more skill you have to work and relate across differences, the more effective and happier you will be."
"Just like new parents often need a 'how to' book, so do new non-profit CEOs. So here it is, a guide for helping your organization flourish and live well into old age ... "
"Too often, we think that people who lead in high-stakes matters are special people. They are not. You do not need to be a special person, with super-human powers and nerves of steel as the examples in this manifesto will show. What do you need? Courage, character, judgment, and fortitude."
