Fred Reichheld is the creator of the Net
Promoter system of management, the founder of Bain & Company's Loyalty
practice, and the author of five books, including the New York
Times bestseller The Ultimate Question 2.0. He is
currently a Fellow and Senior Advisory Partner at Bain, where he has worked
since 1977. He divides his time between Cape Cod and
Miami.
Darci Darnell is the global head of
Bain's Customer practice. She has served in multiple global leadership roles
and today sits on the firm's top elected governance committee. She is based in
Chicago.
Maureen Burns is a Senior Partner
in Bain's Customer practice. She is one of Bain's foremost experts on the Net
Promoter System and Customer Loyalty. She is based in
Boston.
You can find more about Fred Reichheld at:
bain.com/our-team/fred-reichheld
linkedin.com/in/fredreichheld
twitter.com/fredreichheld?lang=en
