Personalized Customer Service
With a staff dedicated to personally overseeing each order and answering any questions you have every step of the way, Porchlight excels at managing high-touch, large quantity orders on tight, specific timelines. Whether you need 100 books to arrive by a certain date for a conference, or you need 1,000 books to arrive at multiple locations over the course of two months, our customer service experts take care of all the details for you.
We’ve spent more than three decades learning every side of the book industry. Because of that, we understand that every order, every author, and every opportunity is unique and often needs the flexibility that only a dedicated personal representative can provide. So, every order, every book, and every inquiry that comes through our organization—whether online, via email, or on the phone—is processed by a real human being who gives it careful personal attention and consideration before we proceed with it.
Do you need 500 copies of a book sent overnight to an author event? Do you need 250 books customized and sent to individual addresses? Do you need someone to help you figure out what it is, exactly, that you need? Our customer service team has decades of experience in moving books around the country and around the world and are here to help.