JAN. 28-30: Our Sales and Customer Service staff is attending a company event, so our response time may be slow. Thank you for your patience as we work to improve our business.
Thomas H. Davenport is President's Distinguished Professor of Information Technology and Management at Babson College. He is the author of Only Humans Need Apply: Winners and Losers in the Age of Smart Machines (with Julia Kirby) and other books.
