Mark Eaton is the MD and operations director of Amnis, a consultancy specializing in helping organizations to prepare for, implement and sustain improvement using a combination of Strategic Planning, Lean/Sigma and Change Management approaches. Mark is an Engineer by training but has spent the last 15 years involved in service improvement, business improvement and Lean in a variety of sectors. A frequent presenter at conferences, workshops and master classes he has also written the book Lean for Practitioners.
