Brenda F. Wensil is managing director at Bravanti. She was previously an executive leader for First Union (now Wells Fargo), and she established the first customer-focused strategy for the federal government as chief customer experience officer at the US Department of Education's Office of Federal Student Aid. Kathryn Heath, PhD, is a founding partner at Bravanti, where she has served as a coach, trainer, and developer of leadership programs for twenty years. Heath was senior vice president and director at the nation's fourth largest bank, First Union (now Wells Fargo).
