Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous national bestsellers, including
The Starbucks Experience,
The New Gold Standard, and the
New York Times #1 bestseller
Prescription for Excellence. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus.
