Fred Reichheld is the creator of the Net
Promoter system of management, the founder of Bain & Company's Loyalty
practice, and the author of five books, including the New York
Times bestseller The Ultimate Question 2.0. He is
currently a Fellow and Senior Advisory Partner at Bain, where he has worked
since 1977. He divides his time between Cape Cod and
Miami.
You can find more about Fred Reichheld at:
bain.com/our-team/fred-reichheld
linkedin.com/in/fredreichheld
twitter.com/fredreichheld?lang=en
