"I hear people every day offer very valid excuses why they don't try to improve how they communicate. Some people think it's too hard. Others don't know where to go for help. The most repeated excuse from people at work and in their personal lives that could be so much happier with some focused, intentional new habits: 'I don't have time.' Every single one of us can communicate in a way that makes it easier for people to like spending time with us. If you feel shy, nervous, or afraid, you're not crazy, you're not alone, and today is the day you stop letting ugly communication damage your relationships. Authentic communication can become as natural as breathing—when you pay attention to a few essential aspects of what connects people."