"The blinding rate of innovation over the past few decades has turned yesterday's 'impossible' into today's 'of course.' But one area has experienced a near complete lack of innovation over that same time period: the ways executives manage and problem solve have barely changed. In fact, management innovation has done little to nothing to ease the burden of dealing with the growing complexity and decreasing resources that most large companies face. The key to innovating management practices lies with two old terms that frankly are now rather tired, due in no small part to the fact that so few companies do either of them well for extended periods of time. Those two terms, inextricably linked, are employee engagement, without which you will not succeed at the second, which is continuous improvement."