"70% of people in the workplace in the United States are either not engaged, or are actively disengaged. This results in $450-$550 billion dollars annually in lost profitability, growth, productivity, customer satisfaction, and employee retention. [...] In spite of the millions of dollars now being spent by companies on improving engagement, and the hoards of consultants who have 'the answer,' whether that is better employee selection or better managers, the reality is that none of those are really making a dent in the problem. There has to be a better way. I believe there is a better way."