GoogleAlerts shared a little surprise with us this morning. An interview Jack and Todd did with Michael Bungay Stanier "back in the day" when The 100 Best Business Books of All Time was just a newborn was put up on Stanier's (great-looking) Great Work Interviews site. In this interview, Jack, Todd, and Michael talk about: A big aha!
A big aha! moment: realizing that when they do things that are truly helpful to other people, the company becomes more successful. How 800-CEO-READ manages to compete against big players like Barnes & Noble and Amazon. How "outrageous" customer service always pays off, regardless of cost. The importance of picking up the phone by the 2nd ring. The 5 major themes that Jack and Todd found throughout the 100 Best Business Books of All Time.All still relevant topics about our company, about books, and about business. Check it out!