This new book, The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution, by new media expert Brian Solis, is another firm reminder to companies that understanding social media will help them better understand their customers. In 2010, Nielsen research determined that 22. 7 percent of people were using social networks, up 43 percent over the previous year.
In just a few short years, we witnessed how people-powered Wikipedia displaced industry giant Britannica as the world's encyclopedia. The so-called wisdom of the crowds is now forming a power of the crowds, creating a new form of group buying to unlock amazing deals online and in the real world. Groupon, LivingSocial, Facebook Deals, and the countless others that are emerging empower groups of people to buy and save together, and in turn, share these opportunities with those to whom they're connected online and offline.Data heavy, case study heavy, and research driven, The End of Business as Usual is a book we should have read a couple years ago. But, it's better late than never.