What to Say to a Porcupine
July 11, 2008
This cute, recently published, little book came to my attention the other day when a company called in to place an order for books to give to their staff. I was taken aback by the title and wondered what kind of a book this was, until that is I pulled it up on our website and found out that the subtitle was: 20 Humorous Tales that Get to the Heart of Great Customer Service. What to Say to a Porcupine is a book that contains twenty different tales all centering around customer service and it offers topics for group (or single) discussion at the end of each fable.
This cute, recently published, little book came to my attention the other day when a company called in to place an order for books to give to their staff. I was taken aback by the title and wondered what kind of a book this was, until that is I pulled it up on our website and found out that the subtitle was: 20 Humorous Tales that Get to the Heart of Great Customer Service. What to Say to a Porcupine is a book that contains twenty different tales all centering around customer service and it offers topics for group (or single) discussion at the end of each fable. Some chapters include: My Big Fat Greek Chorus, Chilly Willy, The Knight Shift, Going to the Dogs and Sloth is Not a Vice.
Richard S. Gallagher, the author of all these little vignettes, has created such a great way to emphasize the fact that customer service is so important to companies and great service makes everything run more smoothly, intelligently, etc. In fact, What to Say to a Porcupine ends with the Gallagher saying that customer service is more than just another fable.
This book is great for any company that needs a little kick-start or even a reminder of how customer service should be like. It's thought-provoking in a very interesting way! I hope when you get a copy - or even copies for your whole staff - you'll enjoy it!
Have a GREAT weekend!!