501 Ways to Roll Out the Red Carpet for Your Customers: Easy-To-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

Donna Cutting

"It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers. But given your other responsibilities, where can you find the time to do so.


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Book Information

Publisher: Career Press
Publish Date: 12/21/2015
Pages: 256
ISBN-13: 9781632650238
ISBN-10: 1632650231
Language: English

Full Description

"Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." --Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to:
  • Make "red-carpet service" a first and lasting impression
  • Get your team "red-carpet ready"
  • Inspire positive word-of-mouth by delivering wow
  • Handle service recovery with style
  • Employ creative marketing ideas and social media savvy
Using the plethora of tips, tricks, and techniques in this book you don't have to reinvent the customer-service wheel--just roll out the red carpet!

About the Author

Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. S

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