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Blanchard: Lead with Luv _c1

Blanchard: Lead with Luv _c1

By Ken Blanchard and Colleen Barrett

For decades, Southwest has been the airline of choice for travelers, employers, and investors. Why. Its leaders lead with love. Now, Southwest president emeritus Barrett and author Blanchard ("The One Minute Manager") reveal why that's the most powerful way to lead, and how it can help managers achieve amazing results.

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Book Information

Publisher: Pearson Prentice Hall
Publish Date: 12/09/2010
Pages: 158
ISBN-13: 9780137039746
ISBN-10: 0137039743
Language: English

Full Description

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. Discover:
  • What "love" really means in the organizational context.
  • Why leading with love is not "soft" management!
  • How to use redirection and tough love to handle inappropriate behavior or performance.
  • Why "servant leadership" is love in action, and how to make it work.
  • How to build the compelling vision and culture that sustains leadership with love.

About the Authors

Ken Blanchard is cofounder of The Ken Blanchard Companies, a leading international training and consulting firm. He is coauthor of more than sixty-five books, including the iconic The One Minute Manager , with combined sales of over 23 million copies in forty-seven languages.

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Colleen Barrett is currently President Emeritus of Southwest Airlines Co., a high-frequency, low-fare, point-to-point airline that prides itself on its excellent Customer Service qualities. Prior to stepping down as the Company's President on July 15, 2008, Colleen oversaw management, Leadership, and budget responsibilities for the following areas/ groups: Marketing, Corporate Communications, People (Human Resources), Customer Relations & Rapid Rewards, Labor & Employee Relations, Reservations, Corporate Security, Culture activities, and the Executive Office.

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