Case for Good Jobs: How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work

The Case for Good Jobs: How Great Companies Bring Dignity, Pay, and Meaning to Everyone's Work

By Zeynep Ton

"From healthcare facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success. Workers want good jobs, and many leaders want to provide them.

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Book Information

Publisher: Harvard Business Review Press
Publish Date: 06/06/2023
Pages: 272
ISBN-13: 9781647824174
ISBN-10: 1647824176
Language: English

What We're Saying

December 14, 2023

Porchlight's Marketing & Editorial Director Dylan Schleicher takes us inside 2023's best Management & Workplace Culture books. READ FULL DESCRIPTION

December 14, 2023

From MIT professor and pre-eminent voice on Good Jobs comes a leadership guide for choosing excellence and providing good jobs that offer a living wage, dignity, and opportunities for growth. READ FULL DESCRIPTION

November 30, 2023

These 40 books spoke to us—and we believe speak to each other—in a way that furthers the conversations we need to have in the organizations we work in, the communities we live in, and the societies that shape us. With them as a guide, we can make decisions that better shape each, in turn. READ FULL DESCRIPTION

June 01, 2023

The Case for Good Jobs

Book Review by Jasmine Gonzalez

Good jobs can be hard to find. But, as I learned early in life, they can also be found in the most unexpected of places. MIT Sloan professor Zeynep Ton has a new book explaining how they're created. READ FULL DESCRIPTION

Full Description

Named one of the Best Business Books of 2023 by the Financial Times

Thinkers50 2023 Winner: Talent Award

From MIT professor and pre-eminent voice on Good Jobs comes a leadership guide for choosing excellence and providing good jobs that offer a living wage, dignity, and opportunities for growth.

From healthcare facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success.

Workers want good jobs, and many leaders want to provide them. But they don't think they can offer higher pay and more motivating work without hurting the bottom line. Most business leaders want to win with customers, but their companies are hobbled by a host of service and operational problems largely driven by high employee turnover--turnover that's partly driven by low pay.

It is indeed a vicious cycle, and Zeynep Ton is here to show you the way out: why good jobs combined with strong operations lead to higher productivity and increased competitiveness for the business. And why, more than ever, in a world with tight labor markets, failing to provide good jobs will catch up with you and threaten your business. As the leading scholar on good jobs and president of the Good Jobs Institute, Ton has helped executives at many companies implement a good jobs system. With expertise drawn from spending time on the front lines with workers and their managers, she knows what's keeping most companies mired in mediocrity and how implementing a good jobs system makes them more competitive, more resilient, and more likely to attract and retain loyal customers and dedicated employees.

Practical, prescriptive, and often provocative, The Case for Good Jobs is essential reading for company leaders who want to--who need to--choose excellence.

About the Author

Zeynep Ton is a Professor of the Practice in the Operations Management group at MIT Sloan School of Management. She is also president of the nonprofit Good Jobs Institute, where she works with companies to improve their operations in a way that satisfies employees, customers, and investors alike.

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