Difficult Conversations: How to Discuss What Matters Most

Douglas F Stone

The members of the Harvard Negotiation Project that brought readers the mega-bestseller "Getting to YES" now show how to handle the most difficult conversations with confidence and skill.


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Book Information

Publisher: Penguin Putnam
Publish Date: 04/01/2000
Pages: 250
ISBN-13: 9780140288520
ISBN-10: 014028852X
Language: English

What We're Saying

January 21, 2009

In the book The First 90 Days, Michael Watkins talks about how the President of the United States gets 100 days to prove himself, but you are given 90 days in your new job. He states that the first three months can be a make or break time. Watching the inaugural yesterday led me back to this book. READ FULL DESCRIPTION

Full Description

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
-- how t start the conversation without defensiveness
-- why what is not said is as important as what is
-- ways of keeping and regaining your balance in the face of attacks and accusations
-- how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

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