Digital Body Language: How to Build Trust and Connection, No Matter the Distance
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|Publisher:||St. Martin's Press|
What We're Saying
Our Communications & Publicity Manager, Emily Porter, dives into the Personal Development & Human Behavior Longlist selections. READ FULL DESCRIPTION
"The authors who make up this year’s Porchlight Business Book of the Year Awards longlist gift us with a feast of new ideas to explore and, even more valuable, a renewed sense of possibility.” READ FULL DESCRIPTION
Misunderstandings are rampant in today’s workplaces. And while poor communication habits may feel inevitable with colleagues, we should always strive to engage with clarity and empathy, especially as we come to rely more on remote work and digital communication. READ FULL DESCRIPTION
An instant Wall Street Journal Bestseller
Now in paperback--the definitive guide to communicating and connecting in a hybrid world.
Email replies that show up a week later. Video chats full of "oops sorry no you go" and "can you hear me?!" Ambiguous text-messages. Weird punctuation you can't make heads or tails of. Is it any wonder that communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible--or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.
Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchanges--from large conferences and video meetings to daily emails, texts, IMs, and conference calls--and offers insights and solutions to build trust and clarity with anyone in our ever-changing world.