The Experience Mindset: Changing the Way You Think about Growth
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What We're Saying
If you’ve touted some new technology as a way to fix the ills of the past and improve employees’ day-to-day work lives, and then it doesn’t, what does that say about your company’s planning and leadership? READ FULL DESCRIPTION
Employees are the heart of your business. If you want to remain competitive in today’s marketplace, investing in people is no longer a nice-to-have, but rather a must have. READ FULL DESCRIPTION
- How people, processes, technology, and culture contribute to the "virtuous cycle" of EX and CX.
- Why the best companies have programs that minimize the customer's effort as well as the employee's effort (and how companies like Southwest and Best Buy get this right)
- How to effectively roll out technology solutions that boost both EX and CX (hard truth: only 20% of customer-facing employees believe technology makes their job easier. Employees want a seamless technology experience, just like your customers.)
- What metrics you can use to measure EX, CX, and ultimately, the effect of the two together. You can't improve what you can't measure.
Employees are the heart of your business. If you want to remain competitive in today's marketplace, investing in people is no longer a nice-to-have, but rather a must have.