Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Custome

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

By Micah Solomon

Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time.


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Book Information

Publisher: HarperCollins Leadership
Publish Date: 01/14/2020
Pages: 240
ISBN-13: 9781400214921
ISBN-10: 1400214920
Language: English

What We're Saying

December 02, 2020

"Don’t fall into the trap of thinking there’s an infinite supply of new customers out there for the taking if only your marketing and sales departments would do their jobs, seeking out and converting more leads. Tell yourself instead that not only are customers a limited commodity, there’s no such thing as 'customers' in the plural. Rather, there’s just one customer: the one who’s being served right now." READ FULL DESCRIPTION

Full Description

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.

Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries.

In Ignore Your Customers (and They'll Go Away), you will find:

  • Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company.
  • A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture.
  • Case studies and anecdotes from the great customer-centric companies of our time.

Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable.

Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.

About the Author

Micah Solomon is one of the world's leading authorities on customer service, company culture, and the customer experience. He's a bestselling author, customer service consultant, and popular keynote speaker. Additionally, he's a frequent contributor to Forbes and has been featured in The Washington Post, The New York Times, Harvard Business Review, as well as on ABC and CBS.

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