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Mastering Civility: A Manifesto for the Workplace

Christine Porath

"Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply and hijack focus. Even if people want to perform well, they can't. Ultimately incivility cuts the bottom line. In [this book], Christine Porath shows how people can enhance their influence and effectiveness with civility"--Amazon.com.

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Book Information

Publisher: Grand Central Publishing
Publish Date: 12/27/2016
Pages: 240
ISBN-13: 9781455568987
ISBN-10: 1455568988
Language: English

Full Description

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

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