Jack Covert Selects
Wired and Dangerous: How Your Customers Have Changed and What to Do About It by Chip Bell and John R. Patterson, Berrett-Koehler, 248 pages, Paperback, $19. 95, June 2011, ISBN 9781605099750
My company, 800-CEO-READ was founded and thrived on the simple fact that you can actually call and talk