Magic Words: The Science and Secrets Behind Seven Words That Motivate, Engage, and Influence
|Publisher:||Prentice Hall Press|
- The secret word that Harvard psychologists discovered is the key to unlocking human motivation
- How one very special word (spoken only inside your mind) mysteriously has a profound positive impact on those around you
- The number one mistake that managers make during 1-on-1's, and the one simple word that can fix it all
- What Dale Carnegie dubs "the sweetest sound in any language"
- How one tiny word can instantly change someone's mind for the better
- The single word that an in-depth study of thousands of hours of call center recordings revealed as the quickest way to reduce differences and calm people down
- How the infamous "But Eraser" works and why so many people mess it up
- The REAL magic behind the word "thanks"
The seven words:
Magic Word #1 - Because
Magic Word #2 - "Name"
Magic Word #3 - If
Magic Word #4 - But
Magic Word #5 - Absolutely
Magic Word #6 - Thanks
Magic Word #7 - Help