Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence

Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence

By Ethan Becker and Jon Wortmann

Revised edition of the authors' Mastering communication at work, c2009.


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Book Information

Publisher: McGraw-Hill Companies
Publish Date: 02/10/2021
Pages: 256
ISBN-13: 9781260474121
ISBN-10: 1260474127
Language: English

Full Description

The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication. Excellent communicating skills have always been crucial to success in leadership and management roles--and that's one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it's been the go-to "communication playbook," helping leaders develop strategic responses and communication tactics with clear, actionable advice. What's changed in the last ten years? Well, nothing--and everything. The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to "match your listener's tendency" and "validate," and you still need to guard against "defensiveness." What has changed is how some of the fundamentals and challenges are applied and met in today's world--both real and virtual, in remote and on-site working environments. Mastering Communication at Work, Second Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you'll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization's performance at every level. Featuring interviews and insights from: -Sony Music
-Harvard Business School
-New York Giants
-John's Hopkins University
-The White House
-Bank Negara
-Suria KLCC
-Boston Scientific

About the Authors

Irma Rombauer self-published the first Joy of Cooking in 1931. In 1936, the first commercial edition was published by Bobbs-Merrill. Marion Rombauer Becker, Irma's daughter, helped revise and update each subsequent edition until 1951. The 1963 edition was the first after Irma's death and was completely Marion's.

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Ethan F. Becker is president and senior coach/trainer for the Speech Improvement Company, the oldest communication coaching and training firm in America. He has worked with Apple, IBM, Canon, the New York Giants, the F.B.I., Harvard University, and other clients across the globe.

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