Simple Truths of Service: Inspired by Johnny the Bagger

The Simple Truths of Service: Inspired by Johnny the Bagger

By Ken Blanchard and Barbara Glanz

The Simple Truths of Service is a customer service classic that will grab your heart and not let go. More than five million people have been touched by this story. Have you. Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service.

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Book Information

Publisher: Simple Truths
Publish Date: 11/06/2018
Pages: 128
ISBN-13: 9781492675457
ISBN-10: 1492675458
Language: English

Full Description

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you?

Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.

Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

About the Authors

BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master's Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat'l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The Learn More


Barbara Glanz, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master's Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat'l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The Learn More

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