Delivering Happiness: A Path to Profits, Passion, and Purpose
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|Publisher:||Grand Central Publishing|
What We're Saying
➻ Inc. has posted your business horoscope for August. I am apparently "going to experience a jolt in the coming week when a valued worker takes a sudden leave. READ FULL DESCRIPTION
Innovation is a word that gets thrown around a lot in business and business writing, but in can be hard to catch—to understand and implement—in your daily operations. It's like a knuckle ball. . READ FULL DESCRIPTION
If you both read and travel regularly, you have most likely purchased a book from Hudson Booksellers. They have 65 bookstores and sell books in over 350 Hudson newsstands in airports and transportation terminals throughout North America. They have been releasing a "best of" list every year since 2007, and announced 2010's list yesterday. READ FULL DESCRIPTION
Amazon has announced their Best of 2010 list, and a business book cracked the top 10 overall choices. Michael Lewis's The Big Short: Inside the Doomsday Machine barely did so, coming in at number 10. (Two other books in the top ten that may appeal to nonfiction readers are The Immortal Life of Henrietta Lacks by Rebecca Skloot and The Warmth of Other Suns: The Epic Story of America's Great Migration by Isabel Wilkerson, which came in at numbers one and five respectively. READ FULL DESCRIPTION
Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh, Business Plus, 270 Pages, $23. 99 Hardcover, June 2010, ISBN 9780446563048 I have always believed that great customer service is remembered long after the purchased product has been forgotten. My goal at 800-CEO-READ has been to create a company focused on the customer experience, not only connecting customers with the books and knowledge they need, but also offering top-of-the-line customer service as modeled by such outstanding service companies as Nordstrom and Lands’ End. READ FULL DESCRIPTION
➻ If you'd like to get a taste of Bob Sutton's upcoming book, Good Boss, Bad Boss (due out with Business Plus in September), he posted a small gem that didn't make it in the book, the leadership philosophy of John Lilly, CEO of Mozilla: Life is a lot better when I think about my job as one of helping everyone . . . READ FULL DESCRIPTION
- Pay brand-new employees $2,000 to quit
- Make customer service the responsibility of the entire company-not just a department
- Focus on company culture as the #1 priority
- Apply research from the science of happiness to running a business
- Help employees grow-both personally and professionally
- Seek to change the world
- Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
To learn more about the book, go to www.deliveringhappinessbook.com.