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From the Ground Up: How Frontline Staff Can Save Americas Healthcare

From the Ground Up: How Frontline Staff Can Save Americas Healthcare

By Peter Lazes and Marie Rudden

"Everyone in a hospital leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery." -Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless Organization"--

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Book Information

Publisher: Berrett-Koehler Publishers
Publish Date: 11/10/2020
Pages: 192
ISBN-13: 9781523091874
ISBN-10: 1523091878
Language: English

What We're Saying

November 18, 2020

In order to create systems that provide cost-effective, timely, professional, and better-coordinated care, it is essential that healthcare organizations make use of the input of staff at every level. READ FULL DESCRIPTION

Full Description

"Everyone in a hospital leadership role should read this book as it offers a wealth of practical advice for organizations intent on improving their clinical care delivery."
--Amy C. Edmondson, professor, Harvard Business School, and author of The Fearless Organization
All Americans deserve and should have access to high quality, affordable healthcare services delivered by professionals who have sufficient time and resources to care for them. This book offers proven and practical approaches for redesigning healthcare organizations to be less fragmented--and more patient-centered--by tapping into the experiences of staff on the front lines of patient care. Peter Lazes and Marie Rudden show how collaboration and active communication among administrators, medical staff, and patients are a core element of a successful organizational change effort. Through case studies and the direct voices and experiences of frontline workers, they explore exactly what it takes to effectively engage staff and providers in improving the patient care shortcomings within their institutions. This book not only is a manual detailing what can be achieved when frontline staff have a direct voice in controlling their practice environments but was written to show how to accomplish transformative changes in how our hospitals and outpatient clinics work. At a time when the massive gaps in our healthcare systems have been laid bare by the fragmented responses to the COVID-19 pandemic, this book offers hope and a plan for change.

About the Authors

Peter Lazes, PhD , is the founder and former director of Programs for Employment and Workplace Systems and of the Healthcare Transformation Project, both at Cornell University.

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Peter Lazes, PhD, is the founder and former director of Programs for Employment and Workplace Systems and of the Healthcare Transformation Project, both at Cornell University. For over forty years, he has been dedicated to designing systems in which the knowledge and experience of frontline staff are used to improve patient care and to save the jobs of American workers.

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