Thanks to all who submitted your book for consideration in the 2022 Porchlight Business Book Awards! Browse last year's Awards winners here.

Pre-Order for 10/25/2022

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Will Guidara

"Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park"--

READ FULL DESCRIPTION

Bulk non-returnable discounts

Quantity Price Discount
List Price $29.00  
1 - 24 $23.20 20%
25 - 99 $20.30 30%
100 - 499 $18.85 35%
500 + $18.27 37%

Quick Quote

Lorem ipsum dolor sit amet, consectetur adipisicing elit

$29.00


Book Information

Publisher: Optimism Press
Publish Date: 10/25/2022
Pages: 288
ISBN-13: 9780593418574
ISBN-10: 0593418573
Language: English

What We're Saying

September 01, 2022

Upcoming Virtual Interviews: Fall 2022

By Sally Haldorson, Emily Porter

We’re thrilled to bring you even more free virtual author interviews this Fall! READ FULL DESCRIPTION

Full Description

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room--and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more--not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business--and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do--for ourselves, the people we work with, and the people we serve.

We have updated our privacy policy. Click here to read our full policy.