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A Leader's Most Powerful Tool: Choosing When to Say No

By Janelle Bruland

"Isn't it funny that one of the most important words to say is also one of the hardest? One simple word: no. Yet, to say it brings up a flood of feelings—guilt, defensiveness, a fear of offending. … Yet, the ability to say 'no,' to set boundaries and build a structure that works for us, is one

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How to Stop Procrastinating

By Sam Horn

"Are you a charter member of the Procrastinator's Club? Their motto is 'We're behind you all the way.' I'm a woman on a mission to help people put procrastination behind them. Why is this so important? Because procrastination is a prescription for regrets. When we get to the end of our life, we won't

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Does Real Leadership Require Spirituality?

"Spirituality is not a religion; it is guided by practices, not beliefs. It shows through in the decisions you make and the actions you take. Successful leaders embrace spirituality, as well as structure and logic, to move the team and vision forward."

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Leading Loyalty: Cracking the Code to Customer Devotion

By Sandy Rogers, Leena Rinne, Shawn Moon

"You build customer loyalty when the people in your organization show empathy for customers, take responsibility for helping them reach their real goals, and treat them generously. Earning loyalty is much more than teaching good service techniques or giving everyone a copy of Customer Service for Dummies

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Reinventing Reinvention: Choosing the Continuous 'Wise Pivot' Over One-Time Transformation

By Omar Abbosh, Paul Nunes, Larry Downes

"The relentless digital disruption of one industry after another has left leaders looking for a new path to the future. In a world of light-speed technological advances and overnight disruption from all directions, the large-scale business 'transformations' of old no longer suffice, if they ever did."

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The Essential Actions to Building Unstoppable Teams

By Alden Mills

"Care is the soil from which teams grow; a leader's focus provides the fertilizer.

Unpack that statement, and you'll understand what it takes to grow a group of individuals into an Unstoppable Team."

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Putting People First and Product Second: A New Approach to Sales

By Steve M. Rigby

"'Careers can be difficult, particularly those that involve sales. I know. I've sold sawmill equipment and starved. I've sold automobiles and sucked. I've sold real estate and struggled. You noticing a pattern? Hey, at least I was consistent and persistent.

Then, I tried selling new homes and

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Discovering the Power of Positive Transformation

"Opening up to any kind of change takes work and time, but by developing the right tools and skills to cope with it, over time, we can train ourselves to open our arms to welcome almost any change we encounter, whether it be chosen or forced upon us."

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The Customer Centricity Manifesto: Leverage Customer Lifetime Value to Create a Winning Strategy

By Peter Fader, Sarah E. Toms

"Companies are struggling to turn today's wealth of information into actionable insights that drive value for their organization—and for customers—because frankly, most business approaches to sales, marketing, data analytics, and finance remain stuck in a bygone era."

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Navigating the Ninja Future

By Gary Shapiro

"More fundamental human problems will be solved in the next two decades than have been solved in the last two centuries. … These innovations will bring with them tremendous changes—and tremendous challenges. And in the midst of this change, stability seems sensible—but sameness is not a winning