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The Emerging Inequality of Customer Lifetime Value

By Nelson D. Schwartz

“It’s tempting to think that when you call the bank or another financial service provider and you are put on hold for twenty-five minutes, it’s simply because it’s a peak time of day and many other account holders are calling at the same moment. Tempting, but wrong.”

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The Disability Advantage

By Al Etmanski

"The ultimate lesson I’ve learned from my journey in the disability community is that life comes from life. It comes from life in every shape, size, and background. Complex lives. Messy lives. Struggling lives. Determined lives. Funny lives. Mysterious lives. Sensual lives. Beautiful lives. Sacred lives."

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A Declaration of Citizen-User Rights

By Alexis Wichowski

"We can make a decision to change how we handle our data moving forward, to reclaim power over what we give out, to whom, and for what purposes."

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From Brokenness To Blessing

By Matthew Emerzian

"You matter to your family. To your friends. Your company. Your community. Every word you speak. Every thought you have. Every action you take matters. It’s time for you to truly love yourself for who you really are. You matter."

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Permanent Disequilibrium: Finance as an Industry of Sabotage

By Anastasia Nesvetailova, Ronen Palan

"It is quite difficult to make sense of finance today by relying on textbook approaches, wherever their intellectual or political affinities may lie. To understand the remarkable persistence and prevalence of rogue behaviour, we returned to the ideas of a school of thought, often ignored nowadays, known

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The #MeToo Movement in the Corporate World: Power, Privilege, and the Path Forward

By Sylvia Ann Hewlett

"There are clear steps that all of us can take to help make sure that everyone has the opportunity to fulfill their professional potential in a safe, welcoming workplace."

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Making Honest Conversations the Norm

By Michael Beer

"Much-admired companies needlessly sacrifice their competitive advantage. Some make huge ethical blunders. Shareholders suffer huge losses in value while employees, customers and society lose trust and confidence in the institution. Why wouldn’t we want to change this? It’s time for honest conversations

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The Power Behind the Throne: Getting Along with Your Boss and Others In a Virtual Workplace

By Teresa Douglas

“Getting along with your coworkers in the virtual workforce doesn’t have to be any more difficult than getting along with people in a traditional office. … With a little patience and dedication, you will soon develop positive working relationships with the people you collaborate with to meet goals and

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Get Booked and Stay Booked: 21 Strategies for Professional Speaking

By David Newman

"Since returning to full-time professional speaking and consulting in February 2008, these strategies worked wonders for me over the past dozen years, and they helped me create a multimillion-dollar hybrid speaking, training, and done-for-you services business—and I know they’ll work wonders for you."

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Calling Those Who Are Ready to Ignite Their Career

By Steven Kahan