ChangeThis
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ChangeThis
How to Improve Feedback
By Therese Huston
Most of us think of feedback as a one-way communication. If I have feedback to give, then I tell, you listen. … It’s gloriously simple and it’s often ineffective.
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ChangeThis
Decoding Family Businesses
By Josh Baron, Rob Lachenauer
Outsiders often scratch their head at how family businesses seem to defy conventional business rules. That’s because family businesses are different.
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ChangeThis
The Five Practices of Exemplary Leadership
By James M. Kouzes, Barry Z. Posner
These behaviors are universal, and they have stood the test of time and place. Moreover, hundreds of independent scholars have validated this framework in their own studies investigating the central role leadership plays in personal well-being, organizational productivity, and effectiveness. The evidence is clear: exemplary leadership is found in every corner of the globe, every sector of society, every community, every organization, and every type of individual.
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ChangeThis
Will You Emerge Stronger Through Adversity?
By Joseph Michelli
You will be remembered more for what you do in a crisis than what you do in calm. Effective leaders identify how they want to be remembered after the crisis ends. They take action to achieve their desired impact. We will all leave a legacy as a leader. The question is whether that legacy will be by design or default.
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ChangeThis
Overcoming Bias Traps
By Pamela Fuller, Mark Murphy, Anne Chow
We can’t see our own biases when we’re surrounded by them. When we demonstrate empathy toward others, we’re suspending our own beliefs, agendas, and interests in an effort to understand those of others. We make space for real breakthroughs to occur.
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ChangeThis
The Resurgence of Explicit Gender Bias and How to Combat It
By Andrea S. Kramer, Alton B. Harris
The traditional tools and techniques that are effective in preventing implicit gender bias from having a discriminatory impact on women’s career advancement are of little use in combatting explicit gender bias. There must be far more active, vigorous, and open condemnation of each and every public misogynistic attack on women.
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Saving Face: The New Social Currency of Our Time
By Maya Hu-Chan
True leaders know that managing a company requires far more than just issuing instructions or setting targets. Leaders must move in many circles, think in many styles, and run their businesses through a global lens. At the heart of human connection that makes all this possible is a concept that is deeply rooted in Asian culture, but universal to all: the concept of face.
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ChangeThis
Ten Elements of Outstanding Customer Service Cultures
By Micah Solomon
"Don’t fall into the trap of thinking there’s an infinite supply of new customers out there for the taking if only your marketing and sales departments would do their jobs, seeking out and converting more leads. Tell yourself instead that not only are customers a limited commodity, there’s no such thing as 'customers' in the plural. Rather, there’s just one customer: the one who’s being served right now."
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ChangeThis
Forming Labor-Management Partnerships for Systemic Change in Healthcare
By Peter Lazes, Marie Rudden
In order to create systems that provide cost-effective, timely, professional, and better-coordinated care, it is essential that healthcare organizations make use of the input of staff at every level.
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ChangeThis
The Next Evolution of the Modern Workplace
By Eric Mosley, Derek Irvine
"The future of business depends on work becoming more human, and that’s a powerful impetus toward progress."
The original idea behind ChangeThis came from Seth Godin, and was built in the summer of 2004 by Amit Gupta, Catherine Hickey, Noah Weiss, Phoebe Espiritu, and Michelle Sriwongtong. In the summer of 2005, ChangeThis was turned over to 800-CEO-READ. In addition to selling and writing about books, they kept ChangeThis up and running as a standalone website for 14 years. In 2019, 800-CEO-READ became Porchlight, and we pulled ChangeThis together with the rest of our editorial content under the website you see now. We remain committed to the high-design quality and independent spirit of the original team that brought ChangeThis into the world.